Privacy Policy

CGL Retail Solutions Ltd. Privacy Statement

Introduction

Here at CGL Retail Solutions Ltd (“CGL,” “We,” or “Us”), we respect your right to privacy while using our services and website. CGL Retail Solutions Ltd. promises to treat the protection of your data, privacy and online security very seriously and we put this ahead of everything else.

This privacy policy provides transparent information about the ways in which CGL Retail Solutions Ltd. collects, uses, stores, shares or keeps personal information provided to our company by users who interact with our services. CGL comply with the Data Protection Act 1988, Data Protection (Amendment) Act 2003, and the EU2016/679 General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications, EC Directive, Amendment Regulations 2011. By submitting your information and using our website, you consent to the collection, storage and processing of your information by us in the manner set out in this privacy policy.

Data Control

In-line with EU2016/679 General Data Protection Regulation (GDPR), the company that is ultimately responsible for the control of your data (Data controller) while using our services is CGL Retail Solutions Ltd, Deerpark Business Park, Dublin Road, Carlow, Ireland. Should you have any further questions on how we protect your privacy, please contact us at: privacy@cglretailsolutions.com

Data Protection Officer

CGL have appointed Stuart Brophy as our Data Protection Officer. Stuart can be contacted at Stuart@cglretailsolutions.com

Information Collected

There are 2 types of information that we collect from you, Personal Data, and Non-Personal Data.

Personal Data:

Personal Data is collected from you if you voluntarily submit it to CGL. This information is generally vital for the completion of a contract, service or similar. On occasion we may use your details for marketing purposes based on legitimate interest in the services we provide. You can opt-out of this at any time.

Details of the information we may collect are:

  • Name
  • Email Address
  • Phone Number
  • Installation / Billing Address
  • Extremal Point of Contact (Store Manager / Brand Manager / etc)

This is information that you provide to us when you:

  • In person (During site visits, meetings, walk-ins, etc).
  • Communicate with us via our contact forms (Website).
  • Communicate with us via email or phone.
  • Engage with us on social media, e.g. ‘likes’, ‘tweets’, ‘shares’, ‘retweets’, ‘reposts’ etc.

Non-Personal Data:

Non-Personal Data is collected from you when you engage with our site. This is information about your visits and how you navigate through our website. Including, (but not limited to), your page views, the length of your visit, browser type, operating system, IP address and location. Although classified as personal data, we will NEVER use your IP address, Location, etc to identify you personally. This information is used to help CGL improve our website and to help ensure it is optimised best for your browser.

Information We Do Not Collect

Unnecessary Data: CGL Retail Solutions Ltd. will never ask you for information that is not necessary. Our aim is to ensure you have the best experience possible on our site, without any compromise on your privacy or security. If you feel that any information we attempt to collect from you is unnecessary, we encourage you to get in touch with Privacy@cglretailsolutions.com and include information about the requested details.

Sensitive Personal Data: CGL Retail Solutions Ltd. do not collect or store data of a sensitive nature. This includes, but not limited to, your gender, marital status, personal group membership, political views, sexual orientation, religion, age, disability, or race.

How We Use Your Data

Personal Data:

We will process any Personal Data you provide to us for the following purposes:

  • Completion of contract or services.
  • Personalise our website for you.
  • To send you CGL Retail Solutions Ltd marketing communications only where you have subscribed to receive these or have been classed as legitimate interest in our service.

Non-Personal Data:

We use non-personal data gathered from visitors to cglretailsolutions.com to gain a better understanding of how our visitors interact with our website, and to help us better design, organise and layout our website for ease of use and improved customer interaction.

Marketing

We will use your details to send you updates from cglretailsolutions.com including, but not limited to; Products, News, Offers and Services which we identify as being of interest to you.

Disclosure of Information

Personal Data:

We may disclose the data that you submit to CGL Retail Solutions Ltd:

  • Legal enforcement authorities or legal representatives If we are required to do so by law or for legal proceedings.
  • Third party companies dictated in this document, where the persons information is required for the completion of contract.
  • To acquirers or any prospective acquirers of our business or of an asset of our business*.

*In the event of a sale, merger, receivership or similar – CGL Retail Solutions Ltd. reserve the right to transfer your information to a third party, or substantially all the assets of our company provided that the third party agrees to adhere to our current Privacy Statement and provided that the third party only uses your Personal Data for the purposes that you provided it to us or are laid out in this document. You will be notified in the event of any such transfer and will always have an option to opt-out before the above goes ahead.

Non-Personal Data:

The solo purpose of your non-personal data is to improve your experience when browsing cglretailsolutions.com – Your information is not used for any other means, and is stored via our website server. This data is deleted regularly.

Retention of Your Data

CGL’s retention of data policy dictates the amount of time we will retain your personal and non-personal data for. This retention period is based on research of our market and general interaction between past clients. Our retention period is 5 years. Personal or non-personal data will only be held for longer if we are required to retain this data by law or for ongoing or up-coming legal proceedings, or to assist in the prevention of fraud.

Security

CGL Retail Solutions Ltd. take the upmost care when it comes to online security. We do not hold sensitive data of our users interact with our site, or our working contracts.

Updating, Verifying and Deleting Your Data

In accordance with our obligations under the Data Protection Act 1988 and Data Protection (Amendment) Act 2003, and the EU2016/679 General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications, EC Directive, Amendment Regulations 2011, CGL will update or delete your Personal Data according to your request. Please contact Stuart@cglretailsolutions.com to have your Personal Data updated, amended or removed entirely from our systems.

Your Rights

To be informed:

CGL Retail Solutions Ltd. take our Privacy Policy very seriously. We want to be as transparent as possible to ensure that you are aware of how seriously we treat your privacy while dealing with CGL. If you have any queries in relation to your data, we encourage you to contact Stuart@cglretailsolutions.com who will be happy to assist in any way he can.

Access to your personal information:

In accordance with section 3 & 4 of EU2016.679 General Data Protection Regulation (GDPR) you may request that we provide you a copy of your personal information that we hold about you. Please email Stuart@cglretailsolutions.com to make a data access request. In the interest of protecting other client’s data, we will ask you to provide evidence of your identity before fulfilling this request. We aim to fulfil verified access request within 30 days where they are not excessive, repetitive, or invalid/unfounded. CGL will never hold unnecessary data for longer than required. We may not always be able to fully present what you have requested, for example if it would impact the duty of data protection or confidentiality we owe to other individuals, or if we are otherwise legally entitled to deal with the request in a different manner.

To correct/erase personal information:

You can request that CGL Retail Solutions Ltd. correct any information about you which is incorrect. You can request that your information is erased. We always endeavour to complete your request fully; however, we may not always be able to fully comply with your request. For example, where we need to keep using your information for completion of contract, or where we need to use your information to establish, exercise or defend legal claims.

To restrict how we use personal information:

You may request that CGL Retail Solutions Ltd. restrict the use of your personal data in certain circumstances, for example:

  • Where you think the information is inaccurate and it needs to be amended, updated or verified.
  • Where you wish to unsubscribe to our marketing but do not wish to have your data erased.

Amendments to Our Privacy Statement

Any changes to this Website Privacy Policy will be posted on this web site so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If at any time we decide to use Personal Data in a manner significantly different from that stated in this Website Privacy Policy, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether we use your information in the new manner or have your date removed completely.

last updated on 2018-05-31